How we are applying Covid-19 social distancing to our company 


Before a visit to assess a project

You should assess whether the visit is essential or if the work can be safely postponed. There may be alternatives to a visit, such as a phone or video call.

Please let us know if anyone in the household is or has: 

You should notify customers in advance of your arrival, so they can take appropriate measures.

During a visit

You should wash your hands regularly, particularly before and after you leave. Where facilities to wash your hands are not available, you should use hand sanitiser.

You should not touch or shake hands with the customer. You should avoid close contact by maintaining at least 2 metres distance (around 3 steps) from them during the entire visit.

You should avoid touching any surfaces or objects other than those necessary to do the work.


You should decline offers of food and drink from the customer during the visit and should not eat, drink or handle food while you are on site.


If someone in the household is vulnerable or has coronavirus symptoms

No work should be carried out in any household which is self-isolating or where an individual is being shielded, unless your work is to remedy a direct risk to the safety of the household


Prior arrangements should be made with vulnerable people to avoid any face-to-face contact – for example, when answering the door. You should be particularly strict about hand washing and respiratory hygiene.

Once the work is completed, you should tell the customer which surfaces and areas you have come in to contact with. These should be then be cleaned thoroughly. Where possible, you should carry out this cleaning yourself if the customer is unable to do so.


Where it is not possible to follow the social distancing guidelines in full in relation to a particular activity, you should consider whether that activity needs to continue for the site to continue to operate, and, if so, take all the mitigating actions possible to reduce the risk of transmission.

If you decide the work should go ahead, you should advise staff to wash their hands frequently using soap and water for 20 seconds, and especially after blowing their nose, sneezing or coughing, on arrival at work, before and after eating, after using public transport, and when they arrive home. Where facilities to wash hands are not available, hand sanitiser should be used.

You should still advise staff to keep 2 metres apart as much as possible.


You should plan work to minimise contact between workers and avoid skin-to-skin and face-to-face contact. Where face-to-face contact is essential, this should be kept to 15 minutes or less wherever possible.

As much as possible, keep groups of workers working together in teams that are as small as possible (cohorting).


Staff should also wash their hands each time before getting into enclosed machinery (such as diggers) with others, and wash their hands every time they get out. To help with this, you should consider adding additional pop-up handwashing stations or facilities, providing soap, water and/or hand sanitiser.


All staff to be supplied with antibacterial hand sanitiser by the company